Collections

                ·        Please call ahead to advise of a collection, regardless of order size.

                ·        Upon Collection an original invoice must be presented as proof of purchase. If you cannot provide an                                                             invoice, you must be able to provide adequate information for us to locate your order on our systems.

                ·        When collecting your order you may be directed to our warehouse in a separate location, if you think this will prove                                     difficult please get in touch before calling down.

                ·        We ask that vehicles be empty,  clear of rubbish and debris and seats folded down if possible.

                ·        We will help when possible to “load” your order into your vehicle, but accept no responsibility for any damage or injury                               caused as a result.

                ·        On the rare occasion you may need to load your order yourself, it will be presented on a safe and stable surface to be                               lifted from. If you believe this will cause difficulties please contact the store beforehand. 

                ·        Give yourself enough time when collecting an order as staff members may not be available right away due to                                             customers in store.

Deliveries

                ·       When using our courier/delivery service please ensure you give the driver the correct details regarding invoice number,                            address etc. If you have more than one invoice, be sure to supply any and all invoice numbers to the driver.

                ·       We will not be responsible for multiple invoices/orders not being received if you have not supplied all information.

                ·       Allow adequate time before arranging your delivery to avoid upset. Always check with the store first that your order is in                            stock and ready to be collected.

                ·       If you outsource your own delivery service, please ensure the persons collecting your goods has the relevant information                          to allow us to release your order (Invoice number, customer name and contact number). Where possible phone ahead                            and make us aware that someone is collecting on your behalf.

                ·       It is your responsibility to check your order within 24 hours of receiving it. You MUST contact us immediately and be able                              to provide evidence of any damaged or missing items.